Refund policy

🛍️ Refund Policy — Wear Wave LLC

At Wear Wave LLC, we are committed to providing our customers with high-quality apparel and excellent service. If you are not fully satisfied with your purchase, you may request a refund or exchange under the conditions outlined below. By placing an order, you agree to the terms of this Refund Policy.

✅ 1. General Refund Policy

You may request a refund or exchange within 14 days of receiving your order if:

✔️ You received the wrong item (e.g., size, color, or design mismatch).
✔️ The item arrived defective or damaged.
✔️ You need a size exchange and the required size is available in stock.

📌 Conditions:

  • Items must be unused, unwashed, and returned in their original condition with tags and packaging intact.

  • Only regular-priced items are eligible for a refund. Sale or discounted items are not refundable.

🚫 2. Non-Refundable Items

Refunds or exchanges will not be granted if:

❌ The item has been worn, washed, or altered.
❌ The 14-day return window has passed.
❌ The product is returned in a damaged or unsellable condition.
❌ The item was purchased on sale or during a promotional offer.

📩 3. How to Request a Refund or Exchange

1️⃣ . Contact us within 14 days of receiving your order by emailing 📧 info@wearwavellc.com
2️⃣ Include:

  • Your order number

  • A detailed description of the issue

  • Clear photos or videos showing the problem
    3️⃣ Our team will review your request and respond within 3–5 business days.

💳 4. Refund Process

✅ Once your refund is approved, we will process it within 7–10 business days to your original payment method.
✅ Please note: Depending on your bank or payment provider, it may take additional time for the refund to appear in your account.

🔄 5. Exchange Policy

If you wish to exchange an item for a different size:

  • Contact us within the 14-day window.

  • The item must be returned in its original, unused condition.

  • If the desired size is unavailable, we will issue a refund instead.

📞 6. Contact Us

For any refund requests, questions, or concerns, please reach out to:

📧 info@wearwavellc.com
Our customer care team is always ready to assist you.

📌 Policy Updates:
Wear Wave LLC reserves the right to update or modify this Refund Policy at any time. Changes will take effect immediately upon being posted on our website.